Help & support
How can we help you?
Answers to common questions about Green Bus, tickets, cancellations and what to expect on your tour.
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What do i do incase am not able to do the tour or i want a refund? Booking
Kindly write to us through happytribetravel@gmail.com or whatsapp us through +254 726 455 000
What is included in the Bus Tour ticket? Booking
The ticket includes transportation from start to end of itinerary. The following are optional inclusions: fruit salad bowl, safe bottled water, shoe cleaning, street photos, expert guide and access to all scheduled stops.
Where is the pickup point? Booking
The pickup point is at the CJ's Koinange Street in Nairobi. Please arrive 15 minutes before the scheduled start time. CJ's is a popular restaurant in a safe environment where you can order a snack or use the bathroom as you wait.
How long does the Bus Tour take? Booking
The Bus Tour takes approximately 4 hours, including stops at all major attractions.
Is the tour family-friendly? Booking
Yes, the tour is suitable for all ages. Children under 12 travel free when accompanied by an adult.
Can I reschedule my booking? Booking
Yes, you can reschedule your booking up to 24 hours before the scheduled departure time. Please contact us at least 24 hours in advance to make any changes.
What should I bring on the tour? Booking
We recommend bringing comfortable walking shoes, sunscreen, a hat, and plenty of water. Binoculars are also a great idea for wildlife viewing.
Are seats reserved? Booking
Yes, seats are reserved for all passengers.
What happens if it rains? Booking
The tour runs in light rain, but may be cancelled in heavy rain or thunderstorms for safety reasons. We will notify you in advance if a tour is cancelled due to weather.
Is the Bus Tour suitable for solo travelers? Booking
Yes, the tour is perfect for solo travelers. You can join our group tours or book a private tour for yourself.
How do I get my ticket after payment? Booking
After payment, you will receive an email with your e-ticket. Please print it or have it ready on your mobile device for entry.
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